Frequently Asked Questions
Everything you need to know about our handcrafted luxury goods.
Where are Bennett Winch products manufactured?
Every Bennett Winch product is handcrafted in England by master artisans using traditional techniques and the finest materials sourced within the UK.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times vary by region, but most international orders arrive within 3-7 business days.
Does my purchase come with a warranty?
Yes, all our products are backed by a lifetime guarantee against manufacturing defects, reflecting our commitment to timeless quality and durability.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our concierge team to initiate a return or exchange.
How should I care for the leather and canvas on my bag?
We recommend using a damp cloth for light cleaning and a high-quality leather balm once a year to maintain the suppleness of the hide. Avoid prolonged exposure to direct heat.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.